ALL CANCELLATIONS OR MODIFICATIONS MUST BE NOTIFIED IN WRITING TO: firstname.lastname@example.org
NO SHOW CANCELLATION POLICY – ALL ROOMS
Once your booking is confirmed, you are required to notify us of any cancellation or modification to the booking. 100% of the accommodation amount will be charged for no shows.
48 HOUR CANCELLATION POLICY – ALL ROOMS
48 Hours notice prior to arrival is required via email to cancel or modify your booking. 100% of your booking total will be charged if cancelled within 48 hours of arrival. Payment for accommodation will be charged within 48 hours of arrival. If the card provided declines and the property is unable to contact you, your reservation will be cancelled.
HOLIDAY POLICY – ALL ROOMS
(Applies in High and Peak Seasons, School Holidays and Public Holidays)
14 Days notice prior to arrival is required to cancel or modify your booking with no charge. 100% of the total booking will be charged if cancelled inside 14 days.
Payment for accommodation will be charged within 14 days of arrival. If the card provided declines and the property is unable to contact you, your reservation will be cancelled.
On check-in we require a pre-authorisation of $150.00 on a debit or credit card. This does not need to be the card you booked with and can take between 1-14 days to go back into your account. We do not offer cash bonds at this property.
*Please note that currently due to COVID-19 our check-in time is now 3pm.
Also due to the extra cleaning required for COVID-19 we are unable to offer early check-in’s or late check-outs.
Our restaurant is currently open for breakfast from 7.30am to 10.30am then re-opens for dinner from 4.30pm to 9pm. The restaurant and bar are completely closed from 11.00am to 4.30pm. The golf hut is available during these hours for coffee and snacks.
Pacific Bay Resort is a Strata titled property. As such many of our rooms are individually styled. Allocated rooms may not always present as per styling in photographs. Rooms are located on various levels and aspects throughout the property. For further details or to discuss your accommodation requirements please contact our friendly team.